Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
| Z | O | M | F | S | E | Y | B | W | Y | S | N | O | C | A |
| D | N | N | U | J | K | G | E | H | W | E | Y | J | M | Y |
| G | T | U | T | X | R | Q | R | C | T | D | G | C | C | F |
| R | A | S | F | R | L | I | U | S | O | F | R | E | Q | Z |
| Y | S | O | W | Z | O | T | I | E | M | N | K | B | U | P |
| M | S | L | F | D | S | L | B | A | S | I | T | G | S | C |
| S | U | U | L | A | S | F | E | D | R | T | L | A | A | Z |
| J | M | T | E | X | M | M | P | M | R | L | I | E | C | B |
| O | E | I | T | L | P | O | A | Y | O | F | C | O | M | T |
| S | V | O | A | A | W | J | T | G | K | T | O | F | N | S |
| N | L | N | T | U | L | X | I | D | I | P | I | G | I | C |
| P | O | H | I | O | A | C | E | V | J | Y | Q | O | O | F |
| J | Y | U | Q | N | B | Q | N | A | A | H | J | T | N | D |
| X | X | C | I | N | A | P | T | N | O | D | W | B | N | C |
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