Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | C | A | T | N | O | C | E | Y | E | L | X | M | C |
| E | N | W | E | U | O | A | Y | N | B | Y | Z | F | O | T |
| Z | H | E | H | T | S | Q | H | E | Y | Q | B | N | A | Y |
| D | B | H | I | Y | R | K | T | T | I | O | T | K | S | C |
| Z | T | X | T | T | L | J | A | S | R | R | E | Q | K | I |
| V | B | N | G | H | A | D | P | I | O | O | Q | I | Q | N |
| T | E | C | Y | L | E | P | M | L | W | M | L | G | U | A |
| X | M | C | N | Y | Q | W | E | N | P | I | Z | U | E | P |
| E | O | L | M | S | C | M | E | B | W | D | H | M | S | T |
| X | B | K | J | Q | O | R | H | G | Q | D | S | L | T | N |
| Y | O | A | X | T | S | O | L | U | T | I | O | N | I | O |
| P | O | P | I | H | E | M | U | S | S | A | T | N | O | D |
| X | J | O | I | Y | E | G | I | S | I | G | J | W | N | D |
| C | N | P | F | K | D | L | B | L | Q | P | H | I | Z | D |
| H | E | A | J | S | R | W | Z | J | E | Z | Q | E | A | E |
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