Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | P | R | I | Y | A | Y | X | F | E | O | N | C | N | U |
| O | N | Y | E | C | B | O | P | B | L | E | D | I | C | K |
| D | N | O | I | T | U | L | O | S | I | T | U | N | S | W |
| B | M | J | I | P | I | T | N | E | M | A | A | A | V | J |
| U | N | Y | M | T | K | N | O | P | S | K | Q | P | K | Z |
| J | K | H | U | C | O | L | L | K | Z | E | E | T | E | Z |
| P | Q | T | Y | A | J | M | Q | B | Y | O | T | N | M | W |
| U | G | A | C | B | Q | U | E | E | R | W | C | O | U | U |
| B | C | P | K | P | E | P | C | L | P | N | R | D | S | M |
| K | C | M | Z | S | A | O | E | I | O | E | Y | J | S | E |
| T | J | E | T | T | N | Q | J | S | O | R | D | P | A | J |
| E | U | I | I | T | X | Y | P | T | O | S | T | I | T | V |
| O | O | E | A | U | J | Y | I | E | E | H | B | N | N | L |
| N | N | C | L | N | C | F | A | N | T | I | T | X | O | O |
| T | T | H | T | H | D | Y | J | A | U | P | U | E | D | C |
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