Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | X | E | M | P | A | T | H | Y | U | R | K | T | Y |
| F | N | I | E | Y | B | U | A | W | Y | T | Y | M | L | T |
| Q | L | O | U | N | E | C | K | M | O | B | B | I | S | B |
| B | S | L | I | Y | D | C | E | N | L | G | C | B | N | A |
| E | P | C | R | T | I | A | O | J | R | M | P | E | Z | S |
| H | K | F | K | U | O | I | W | N | F | M | T | N | E | K |
| X | J | T | J | D | T | M | N | B | T | S | F | Y | M | Q |
| S | F | E | O | U | U | A | E | Q | I | A | W | Y | U | U |
| T | A | L | L | G | F | P | R | L | Z | C | C | H | S | E |
| B | Q | O | X | G | A | B | S | A | O | O | Z | T | S | S |
| Z | S | X | P | T | A | M | H | C | Z | R | M | P | A | T |
| X | B | E | I | J | I | T | I | Z | C | Q | T | E | T | I |
| D | Z | E | N | L | Y | R | P | O | V | D | L | N | N | O |
| K | N | E | E | H | O | C | L | I | E | G | W | L | O | N |
| T | N | O | O | T | C | I | N | A | P | T | N | O | D | C |
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