Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Q | U | F | X | S | S | T | Q | J | C | Z | U | D | C |
| F | Y | W | G | A | B | Z | N | N | L | D | S | Z | O | K |
| X | Y | H | K | W | M | R | E | E | N | O | Y | N | N | L |
| I | J | U | T | U | K | T | I | T | E | O | T | K | T | L |
| A | W | I | M | A | G | P | T | S | D | R | N | O | A | S |
| T | U | I | J | I | P | I | A | I | O | F | O | K | S | K |
| H | C | A | L | W | H | M | P | L | N | G | I | B | S | S |
| X | N | A | L | K | J | R | E | H | T | H | T | T | U | O |
| A | P | Y | T | H | M | M | B | A | P | C | S | I | M | L |
| O | C | C | J | N | O | A | E | K | A | X | E | M | E | U |
| C | N | Y | Z | T | O | O | E | L | N | A | U | W | O | T |
| G | Y | B | I | P | Z | C | I | E | I | P | Q | B | B | I |
| S | Q | O | D | P | W | O | E | T | C | M | K | A | T | O |
| S | N | Q | Q | C | C | Q | G | Y | U | R | S | C | Q | N |
| P | I | H | S | R | E | N | W | O | E | K | A | T | E | F |
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