Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | L | A | M | T | S | I | D | D | J | X | K | U | W | C |
| G | N | F | X | E | E | M | U | S | S | A | T | N | O | D |
| P | G | E | L | D | A | A | R | C | T | K | T | N | T | O |
| I | C | I | I | F | L | T | E | C | N | N | T | X | E | N |
| H | M | Y | A | T | C | C | A | L | O | R | R | C | M | T |
| S | P | D | O | R | A | T | H | I | O | G | H | P | M | P |
| R | K | G | V | Q | N | P | T | L | I | S | T | E | N | A |
| E | Z | J | Z | O | M | S | E | M | P | A | T | H | Y | N |
| N | V | J | C | F | E | M | X | B | X | J | I | V | F | I |
| W | D | E | N | U | O | F | U | O | G | D | Z | X | H | C |
| O | Y | I | Q | T | D | W | X | I | R | O | R | U | V | O |
| E | V | K | I | H | Y | I | F | D | A | Q | I | M | B | S |
| K | S | O | L | U | T | I | O | N | A | G | L | R | Q | G |
| A | N | Z | M | H | U | Y | S | A | X | W | M | S | T | Z |
| T | B | O | A | I | D | H | C | C | D | R | Z | B | I | N |
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