Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | K | E | O | W | N | E | R | S | H | I | P | F | F |
| Q | U | S | M | Y | W | P | C | Y | M | J | V | E | N | W |
| P | J | O | K | M | E | M | G | G | I | I | N | O | C | T |
| X | G | L | X | Q | T | C | N | U | L | S | I | Z | E | T |
| I | W | U | D | U | U | A | O | K | E | T | A | G | R | G |
| T | E | T | T | E | I | E | Y | N | O | Q | E | S | O | C |
| F | M | I | D | X | L | B | S | M | T | L | R | T | L | V |
| X | U | O | R | X | E | W | E | T | Y | A | R | P | X | A |
| N | S | N | Z | H | W | L | M | P | I | V | C | V | L | C |
| V | S | Y | X | W | O | I | P | N | A | O | V | T | H | L |
| A | A | V | R | R | D | S | A | M | R | T | N | S | C | P |
| T | T | G | T | X | O | T | T | A | J | W | I | K | V | E |
| Y | N | N | W | C | Y | E | H | D | W | D | Q | E | M | E |
| H | O | P | S | M | T | N | Y | S | D | G | Y | Y | N | T |
| C | D | O | N | T | P | A | N | I | C | V | Y | F | C | T |
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