Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | F | U | J | T |
| S | O | P | Y | I | H | M | X | K | C | Y | F | C | N | P |
| T | N | N | H | V | B | U | G | A | L | N | N | E | I | L |
| A | T | M | T | J | C | U | T | G | R | O | I | H | V | S |
| I | A | M | A | R | K | N | O | C | I | T | S | W | F | P |
| W | S | Q | P | R | O | I | T | T | A | R | M | B | L | H |
| Z | S | Y | M | C | L | L | U | P | E | N | I | Y | N | B |
| U | U | X | E | K | I | L | E | N | T | I | L | Z | H | U |
| R | M | Y | S | S | O | B | W | M | Y | L | E | J | J | X |
| R | E | O | T | S | U | O | B | R | O | N | K | W | A | R |
| C | P | E | P | D | E | S | W | M | N | T | G | P | L | A |
| C | N | N | U | K | M | K | J | S | W | O | I | J | K | D |
| I | F | V | A | S | K | Q | U | E | S | T | I | O | N | E |
| E | T | T | D | O | G | M | O | X | A | Y | L | E | N | Y |
| K | Z | T | E | T | E | B | Y | B | T | T | G | T | V | S |
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