Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | S | N | E | C | I | N | A | P | T | N | O | D | C |
| A | S | K | Q | U | E | S | T | I | O | N | E | P | O | U |
| K | N | O | I | T | U | L | O | S | A | Q | H | N | N | Z |
| E | Y | E | C | O | N | T | A | C | T | G | T | Y | T | N |
| O | G | N | L | U | I | Q | S | Y | L | R | A | Y | A | C |
| W | U | P | G | V | X | N | N | N | O | R | Y | K | S | M |
| N | L | Q | J | A | C | Z | B | L | G | A | H | C | S | T |
| E | Y | H | T | A | P | M | E | R | I | O | S | A | U | Z |
| R | M | E | P | L | D | M | P | B | C | S | Z | R | M | F |
| S | M | I | F | W | O | T | A | P | W | S | T | H | E | L |
| H | M | J | U | T | C | V | T | P | B | E | D | E | C | D |
| I | B | I | I | Z | H | Z | I | H | R | X | J | G | N | I |
| P | Z | O | L | Q | L | D | E | V | P | G | I | Z | W | K |
| S | N | V | H | E | H | L | N | F | A | Y | Z | G | S | S |
| L | I | B | Y | G | G | X | T | Z | R | O | F | Y | I | S |
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