Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | Q | G | G | C | V | G | Q | S | W | Z | P | W | G |
| I | N | C | P | L | J | T | W | N | C | V | K | Y | N | P |
| W | T | E | W | S | P | I | O | J | N | D | A | O | I | R |
| I | N | V | I | E | Z | I | X | E | K | S | I | H | Y | D |
| P | Y | E | O | T | T | Q | K | W | P | T | S | Q | Y | Z |
| W | E | Q | T | U | A | Q | S | W | O | R | B | H | E | P |
| N | M | Y | L | S | L | P | P | M | E | U | T | J | N | E |
| G | U | O | O | K | I | J | E | N | B | A | G | N | A | I |
| V | S | M | I | L | E | L | W | B | P | N | W | S | M | I |
| F | S | I | D | E | O | O | Z | M | G | P | J | G | D | Q |
| K | A | C | L | R | E | Y | E | C | O | N | T | A | C | T |
| Z | T | I | T | K | R | N | J | E | W | K | J | D | C | Z |
| N | N | N | A | S | K | Q | U | E | S | T | I | O | N | C |
| L | O | T | F | V | X | L | P | N | R | P | J | X | N | P |
| C | D | O | N | T | P | A | N | I | C | L | N | T | C | V |
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