Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | E | L | T | J | G | T | N | E | I | T | A | P | E | B |
| N | B | E | L | I | M | S | O | L | U | T | I | O | N | U |
| L | E | Z | E | L | J | S | P | C | L | P | G | O | X | Z |
| G | M | Z | Y | L | Q | N | I | H | Z | I | I | G | O | P |
| U | A | B | E | H | E | E | H | D | R | T | N | E | H | X |
| K | E | Z | C | I | T | T | S | K | O | H | O | X | Y | V |
| B | M | V | O | X | A | S | R | M | C | M | I | H | S | X |
| I | U | P | N | Y | W | I | E | I | W | N | T | B | R | H |
| R | S | F | T | M | J | L | N | P | E | A | S | Y | Y | Q |
| O | S | H | A | O | O | A | W | A | P | R | E | S | H | U |
| C | A | D | C | R | P | N | O | M | G | F | U | M | J | C |
| J | T | Y | T | T | P | M | E | W | Y | S | Q | K | W | A |
| N | N | N | N | C | P | P | K | H | G | O | K | S | V | G |
| D | O | O | A | D | B | J | A | W | G | E | S | G | G | K |
| C | D | J | Z | U | Q | R | T | X | M | R | A | U | M | M |
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