Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | P | W | H | L | W | H | T | Q | E | G | Y | Q | L | B |
| P | Y | T | K | S | M | S | N | Y | W | L | U | O | N | O |
| L | P | H | J | K | T | L | E | Z | G | U | I | O | N | T |
| X | N | B | T | Z | Z | B | I | P | Q | D | I | M | A | P |
| L | X | E | T | A | Y | Y | T | W | P | T | B | K | S | D |
| J | E | M | T | B | P | W | A | M | O | V | E | Z | K | O |
| L | M | U | I | S | T | M | P | M | H | O | Y | B | Q | N |
| C | U | Z | B | N | I | I | E | L | W | S | E | D | U | T |
| M | S | I | X | G | U | L | B | N | O | P | C | E | E | P |
| H | S | J | Y | F | O | A | E | L | R | L | O | K | S | A |
| S | A | V | V | R | E | R | U | Z | L | W | N | W | T | N |
| E | T | P | T | C | S | T | E | A | S | G | T | A | I | I |
| R | N | N | X | H | I | D | W | M | V | O | A | C | O | C |
| B | O | T | I | O | R | B | N | U | B | L | C | P | N | Z |
| C | D | P | N | V | X | R | H | Z | C | J | T | P | O | B |
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