Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | I | V | T | N | N | U | W | P | W | P | K | I | R | M |
| Q | N | P | E | N | T | G | A | O | P | N | G | V | E | C |
| B | J | O | M | O | A | D | O | N | T | P | A | N | I | C |
| A | N | X | I | I | K | O | W | U | T | A | Q | C | C | Y |
| H | Y | A | Q | T | E | Y | E | C | O | N | T | A | C | T |
| T | H | A | B | S | O | L | U | T | I | O | N | P | E | S |
| X | T | M | B | E | W | M | B | I | Y | A | M | G | M | J |
| K | A | H | R | U | N | E | E | T | C | V | E | B | U | R |
| S | P | K | L | Q | E | S | P | L | P | V | H | Z | S | A |
| T | M | S | H | K | R | H | A | I | O | H | S | E | S | C |
| F | E | C | P | S | S | Y | T | S | X | R | J | X | A | P |
| X | M | P | M | A | H | A | I | T | X | T | T | J | T | O |
| J | L | I | D | J | I | I | E | E | M | Z | E | N | N | A |
| P | L | L | V | W | P | R | N | N | U | R | I | Z | O | F |
| E | G | N | L | H | A | K | T | M | W | Y | A | T | D | C |
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