Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | F | B | W | V | E | W | Q | L | W | Z | Q | M | R | M |
| T | N | Z | N | C | Z | X | M | E | R | G | J | T | E | Y |
| J | P | O | B | G | K | V | L | F | Q | C | C | C | V | G |
| C | Y | I | I | G | W | I | J | N | V | O | Z | A | U | X |
| A | W | B | H | T | M | B | I | E | W | V | S | T | R | P |
| C | P | M | E | S | O | L | U | T | I | O | N | N | W | B |
| H | L | O | M | P | R | M | H | S | H | V | B | O | J | W |
| V | T | C | U | F | A | E | E | I | A | L | C | C | A | U |
| N | V | J | S | L | M | T | N | L | N | R | F | E | H | M |
| X | L | E | S | P | F | U | I | W | O | J | C | Y | J | D |
| B | D | P | A | M | B | X | H | E | O | R | V | E | R | Q |
| H | H | T | T | K | J | D | R | N | N | E | T | C | K | L |
| Y | H | D | N | Q | P | F | Y | J | P | T | K | N | C | E |
| Y | C | N | O | I | T | S | E | U | Q | K | S | A | O | H |
| M | S | O | D | O | N | T | P | A | N | I | C | B | T | C |
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