Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | T | R | H | E | V | U | M | G | J | W | Q | I | I | I |
| U | A | S | K | Q | U | E | S | T | I | O | N | U | N | L |
| F | K | M | U | R | V | L | Q | T | E | F | S | O | S | Y |
| H | E | Y | E | C | O | N | T | A | C | T | I | T | U | B |
| Y | O | T | M | D | J | R | L | T | O | T | B | Z | N | Q |
| C | W | T | P | P | G | E | M | O | O | H | V | T | R | P |
| I | N | X | A | K | R | B | Z | M | U | S | U | F | N | P |
| N | E | X | T | D | N | V | E | I | A | B | V | O | O | X |
| A | R | H | H | Z | S | L | M | P | Y | D | I | Q | R | T |
| P | S | E | Y | S | O | G | I | M | A | T | Z | W | D | V |
| T | H | E | L | R | E | T | M | S | U | T | W | S | X | S |
| N | I | U | T | I | I | M | K | L | T | Q | I | L | S | B |
| O | P | N | E | M | M | B | O | D | J | E | X | E | N | U |
| D | O | N | T | A | S | S | U | M | E | R | N | J | N | W |
| C | O | V | O | N | Z | H | E | U | K | P | C | Q | U | T |
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