Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | U | M | M | F | I | V | L | W | K | B | G | B | W | E |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | K |
| J | K | Z | M | I | D | W | J | Y | O | S | M | O | D | N |
| S | B | E | I | H | F | S | E | D | K | W | I | K | O | N |
| S | D | L | L | E | M | C | O | Q | X | T | Q | U | I | C |
| C | Z | X | E | U | O | A | U | L | O | E | O | A | Q | W |
| I | K | V | D | N | V | E | M | M | U | J | N | E | A | Y |
| N | Z | E | T | P | S | B | E | P | A | T | I | E | N | T |
| A | M | A | V | T | Q | L | L | M | M | P | I | N | E | Z |
| P | C | R | I | D | O | O | I | K | P | U | V | O | X | D |
| T | R | O | I | R | C | J | M | S | V | A | C | U | N | M |
| N | N | P | T | Z | D | Z | W | V | T | G | T | D | N | N |
| O | F | N | U | V | J | T | S | Q | A | E | W | H | F | J |
| D | O | N | T | A | S | S | U | M | E | X | N | C | Y | M |
| C | F | I | J | C | S | A | A | Y | Z | A | F | A | N | M |
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