Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | N | O | I | T | U | L | O | S | O | K | V | B | H |
| N | N | A | S | K | Q | U | E | S | T | I | O | N | N | K |
| C | I | E | K | D | Y | N | N | I | L | S | Y | O | E | O |
| X | N | U | I | E | U | V | A | E | D | W | I | R | X | K |
| Q | V | E | Y | T | O | O | F | V | M | T | Y | Q | I | T |
| W | E | R | T | F | A | W | F | G | O | O | Y | X | C | O |
| C | M | Y | O | S | J | P | N | M | X | W | X | A | G | T |
| M | U | N | E | A | I | K | E | E | K | V | D | Z | K | G |
| P | S | W | O | C | I | L | M | B | R | A | A | R | J | O |
| I | S | B | Q | C | O | G | P | S | F | S | M | I | L | E |
| Q | A | W | O | R | D | N | A | N | P | N | H | R | N | K |
| L | T | W | T | E | R | B | T | U | W | G | T | I | A | R |
| Y | N | N | L | W | C | E | H | A | G | S | V | F | P | U |
| G | O | R | Y | K | S | X | Y | H | C | R | Y | V | N | T |
| C | D | O | N | T | P | A | N | I | C | T | O | K | V | M |
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