Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | Y | O | S | O | L | U | T | I | O | N | W | P | C |
| X | P | N | N | F | N | E | V | K | V | X | B | I | O | P |
| K | D | O | N | T | A | S | S | U | M | E | H | N | P | P |
| W | O | I | U | K | V | I | D | Y | P | S | T | N | G | X |
| B | N | T | R | B | K | O | Y | A | R | R | M | R | L | L |
| B | T | S | P | Y | R | J | T | E | O | K | T | I | W | B |
| D | P | E | L | X | A | I | N | L | X | O | C | Q | L | W |
| G | A | U | I | V | E | W | E | I | S | X | A | C | F | E |
| W | N | Q | F | N | O | M | M | S | N | Q | T | R | X | N |
| X | I | K | T | E | O | E | P | T | C | H | N | U | P | L |
| Y | C | S | K | T | C | G | A | E | Z | U | O | D | U | N |
| D | C | A | I | I | K | V | T | N | K | E | C | W | V | K |
| C | T | O | S | A | I | H | H | C | T | R | E | N | I | G |
| I | N | P | M | W | H | Q | Y | O | B | I | Y | J | R | N |
| S | C | L | C | V | H | A | R | I | H | W | E | K | S | S |
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