Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | S | R | U | J | A | J | Y | T | U | V | O | Q | N | C |
| F | N | S | B | Q | E | M | U | S | S | A | T | N | O | D |
| B | P | E | I | Y | J | Y | J | Y | K | X | M | N | I | O |
| E | F | I | I | L | L | D | E | P | Z | T | T | R | T | N |
| R | A | T | H | T | G | R | P | C | T | R | M | P | U | T |
| E | L | I | M | S | A | T | L | K | O | A | S | K | L | P |
| H | Y | H | B | O | R | P | D | L | U | N | S | E | O | A |
| N | L | E | A | G | C | E | E | V | I | F | T | X | S | N |
| X | J | I | N | I | G | M | N | B | Y | S | K | A | T | I |
| T | W | S | H | A | O | D | X | W | Y | X | T | K | C | C |
| M | Z | V | S | T | V | Y | M | A | O | G | E | E | B | T |
| I | F | H | I | Y | H | T | A | P | M | E | N | B | N | Z |
| W | J | O | Z | S | T | R | B | M | J | E | K | S | L | T |
| W | N | N | O | I | T | S | E | U | Q | K | S | A | Z | T |
| G | Z | S | K | S | W | L | Z | Z | J | H | N | Y | T | N |
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