Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | O | C | Z | F | O | F | L | U | L | H | P | O | P | N |
| D | O | N | T | A | S | S | U | M | E | I | N | I | A | C |
| O | R | N | R | X | V | F | P | Y | U | E | H | W | S | M |
| N | Y | S | T | P | K | B | E | G | T | S | E | O | K | F |
| T | Z | P | L | R | V | C | Q | S | R | I | L | G | Q | D |
| P | E | Q | T | C | O | Y | I | E | K | U | O | A | U | A |
| A | W | S | C | N | P | L | N | B | T | B | Q | E | E | Z |
| N | V | U | T | M | D | W | E | I | E | L | I | M | S | Y |
| I | A | A | B | P | O | P | O | M | X | B | P | D | T | G |
| C | C | H | B | E | A | N | U | D | O | A | I | J | I | B |
| T | N | Z | K | T | P | Y | Z | M | T | T | N | S | O | B |
| Y | R | A | I | R | E | L | R | H | S | W | I | H | N | S |
| P | T | E | Q | B | N | P | Y | Y | C | Q | X | O | H | C |
| T | N | X | M | S | M | R | K | S | D | U | F | S | N | Y |
| T | E | W | U | K | I | S | M | V | B | W | T | H | M | R |
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