Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | K | C | K | O | W | S | Q | Z | O | H | A | N | X | S |
| D | O | N | T | A | S | S | U | M | E | E | N | W | O | N |
| O | Q | N | V | Z | L | U | O | U | D | S | L | W | Y | O |
| N | O | G | T | L | C | N | V | V | L | T | P | I | N | I |
| T | Y | M | U | R | S | O | L | U | T | I | O | N | M | T |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | S |
| A | V | O | D | R | Y | L | W | B | T | K | H | E | V | E |
| N | P | S | C | Q | I | E | E | M | P | A | T | H | Y | U |
| I | K | V | L | S | O | P | C | M | N | C | X | K | X | Q |
| C | C | T | T | Z | A | I | D | O | O | J | I | C | X | K |
| F | C | E | V | T | Z | S | J | F | N | T | V | M | Z | S |
| B | N | K | I | N | Q | E | R | D | B | T | I | L | Q | A |
| R | K | E | U | R | G | Y | A | R | C | Y | A | O | O | W |
| Z | N | F | O | L | K | X | O | K | Y | X | U | C | N | V |
| T | S | A | Z | F | H | S | V | M | G | R | L | U | T | X |
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