Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | K | L | M | O | E | E | Q | G | T | V | P | M | U | T |
| I | N | X | R | B | Y | E | Z | C | J | H | U | R | N | F |
| H | I | O | J | E | O | J | A | V | J | P | O | E | C | Z |
| S | U | R | I | O | Y | T | G | O | Z | A | I | U | N | Q |
| R | V | D | O | T | N | V | Y | U | R | T | V | E | N | Y |
| E | Q | T | Z | O | O | Q | N | X | A | T | T | O | Y | C |
| N | R | L | C | A | F | M | W | P | D | S | I | F | D | I |
| W | P | E | I | K | X | J | E | S | I | T | K | S | T | N |
| O | Y | N | A | P | Y | B | V | L | U | M | J | M | D | A |
| E | M | P | A | T | H | Y | T | L | O | T | O | I | X | P |
| K | O | O | S | B | P | K | O | F | R | R | M | L | B | T |
| A | S | K | Q | U | E | S | T | I | O | N | T | E | L | N |
| T | H | G | L | L | D | U | W | F | T | S | Z | N | T | O |
| L | T | K | B | H | E | M | U | S | S | A | T | N | O | D |
| P | V | D | Z | I | U | Q | F | W | D | B | N | J | N | C |
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