Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | K | G | G | C | K | N | Y | K | C | I | E | L | O | T |
| A | T | B | B | S | H | R | B | P | Y | M | U | D | N | A |
| V | W | J | K | M | D | N | O | I | T | U | L | O | S | K |
| Z | T | F | P | P | S | Y | M | W | O | W | I | K | E | E |
| H | A | G | Y | D | F | G | E | Z | Z | T | Q | H | Y | O |
| C | J | D | C | V | B | V | Q | J | O | U | W | E | F | W |
| I | D | D | Y | M | N | B | D | M | E | E | C | K | T | N |
| N | Y | H | T | A | P | M | E | S | U | O | O | K | G | E |
| A | N | E | T | S | I | L | T | P | N | K | V | P | J | R |
| P | I | F | H | E | O | I | I | T | A | X | C | B | Z | S |
| T | N | S | V | R | O | Q | A | W | A | T | H | O | M | H |
| N | O | Q | T | N | K | C | M | Y | H | J | I | I | J | I |
| O | A | N | T | I | T | W | A | L | P | H | L | E | S | P |
| D | O | N | T | A | S | S | U | M | E | E | J | O | N | M |
| C | M | P | L | J | T | Z | Q | C | S | E | J | T | F | T |
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