Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | X | R | X | W | B | T | U | D | I | H | E | I | Q | C |
| R | X | B | Q | L | E | M | U | S | S | A | T | N | O | D |
| V | D | O | N | T | P | A | N | I | C | N | J | N | P | F |
| N | O | I | T | S | E | U | Q | K | S | A | T | G | T | A |
| E | Y | E | C | O | N | T | A | C | T | R | J | A | K | N |
| I | K | L | N | J | K | I | V | W | O | Y | I | Z | H | O |
| G | V | Z | H | G | W | P | B | L | I | S | T | E | N | I |
| S | K | P | I | H | S | R | E | N | W | O | E | K | A | T |
| H | O | L | V | M | C | M | P | M | I | P | Y | X | T | U |
| A | M | K | I | Z | O | M | A | M | P | N | V | L | N | L |
| V | H | L | K | T | O | Q | T | V | H | A | K | A | Q | O |
| D | E | W | I | X | Q | T | I | H | B | H | T | O | V | S |
| C | G | O | Z | A | K | H | E | J | E | N | T | H | E | I |
| D | N | U | F | Z | N | F | N | D | A | N | A | T | Y | Q |
| J | I | K | E | R | A | Q | T | X | Q | F | Y | F | C | R |
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