Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | E | S | H | I | N | N | B | A | W | B | X | G | D | C |
| L | U | Z | N | X | E | M | U | S | S | A | T | N | O | D |
| P | A | R | N | E | J | C | O | Z | T | R | T | N | P | O |
| I | E | O | W | X | T | K | M | C | T | N | T | C | I | N |
| H | P | B | X | E | U | S | A | N | O | R | N | O | Z | T |
| S | M | I | L | E | Q | T | I | I | O | S | X | J | R | P |
| R | G | U | B | S | N | B | T | L | P | L | G | V | M | A |
| E | J | I | D | O | X | S | E | M | P | A | T | H | Y | N |
| N | J | I | C | Z | E | M | F | P | W | W | L | U | S | I |
| W | Q | E | D | U | O | N | Z | L | A | J | D | N | D | C |
| O | Y | S | Q | T | O | W | Z | Z | Y | T | M | I | C | J |
| E | N | K | I | X | K | G | J | Z | F | K | I | R | U | G |
| K | S | O | L | U | T | I | O | N | R | C | I | E | E | X |
| A | N | Z | C | C | Y | R | D | R | Z | D | S | G | N | A |
| T | A | Z | E | L | I | D | Y | A | F | W | B | C | Y | T |
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