Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | Q | F | T | L | L | I | T | J | Y | Q | Y | P |
| Q | O | D | T | N | D | C | Q | X | T | G | N | P | Y | I |
| H | N | N | C | A | O | V | A | X | U | E | Y | H | P | H |
| V | T | C | T | D | R | I | V | T | T | H | T | B | U | S |
| P | A | F | S | R | A | I | T | S | N | A | V | D | P | R |
| B | S | J | O | K | O | D | I | S | P | O | W | D | A | E |
| Q | S | J | L | C | U | L | B | M | E | L | C | O | G | N |
| S | U | A | U | P | I | O | E | J | M | U | X | E | X | W |
| C | M | H | T | J | C | N | P | M | F | X | Q | E | Y | O |
| U | E | R | I | F | R | Q | A | D | O | N | I | K | L | E |
| C | X | S | O | O | E | T | T | P | N | T | C | X | S | K |
| I | C | I | N | D | N | K | I | L | T | J | I | M | Y | A |
| X | I | Y | G | J | I | D | E | B | M | N | I | O | B | T |
| O | L | A | I | V | K | U | N | Z | V | L | O | I | N | A |
| B | C | Y | W | X | L | H | T | B | E | F | F | D | O | W |
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