Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | X | G | K | G | E | O | T | S | Q | Z | A | C | B | N |
| U | Y | R | L | O | O | Y | N | U | I | R | K | W | N | O |
| G | O | H | W | T | H | O | E | T | K | F | E | O | T | I |
| D | N | T | T | W | V | U | I | B | X | P | I | K | A | T |
| S | H | E | N | A | H | U | T | R | F | T | E | S | K | U |
| T | E | Z | T | I | P | N | A | H | O | I | K | S | E | L |
| P | M | H | S | S | E | M | P | M | M | Q | B | Y | O | O |
| J | U | W | L | Q | I | S | E | Z | U | Y | E | K | W | S |
| N | S | D | P | U | M | L | B | E | L | C | C | T | N | H |
| H | S | Z | B | G | O | Q | S | M | O | G | K | Q | E | H |
| G | A | P | A | R | R | T | Z | N | A | L | Q | A | R | H |
| K | T | Z | T | Y | I | V | T | S | E | L | I | M | S | P |
| L | N | N | V | O | Z | A | O | R | Q | E | Y | Z | H | H |
| Q | O | I | N | X | C | E | W | Q | P | H | C | E | I | K |
| C | D | O | N | T | P | A | N | I | C | I | T | T | P | U |
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