Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | H | W | L | D | R | B | T | U | M | J | H | P | K | A |
| L | N | B | E | Q | F | J | N | H | P | A | R | U | Y | L |
| Y | T | O | H | R | G | E | E | T | W | I | H | H | W | Q |
| T | A | K | I | D | I | B | I | U | E | O | T | Y | N | D |
| S | K | S | Z | T | A | R | T | U | O | A | V | E | Q | Q |
| A | E | Q | K | C | O | R | A | F | P | V | T | O | E | Z |
| Z | O | Y | M | Q | S | M | P | M | X | S | J | B | M | D |
| L | W | N | E | J | U | X | E | M | I | C | H | Q | U | A |
| J | N | O | S | C | F | E | B | L | E | L | I | M | S | C |
| A | E | I | Y | T | O | K | S | X | O | C | A | Z | S | U |
| C | R | T | F | C | X | N | Z | T | X | R | X | W | A | T |
| W | S | U | Z | P | J | P | T | X | I | U | T | C | T | J |
| Y | H | L | O | Y | Y | S | U | A | J | O | O | N | N | M |
| L | I | O | A | E | G | Y | T | T | C | H | N | F | O | G |
| L | P | S | Y | D | C | I | N | A | P | T | N | O | D | C |
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