Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | A | N | R | E | Y |
| O | O | G | R | H | K | V | V | I | F | W | N | K | W | S |
| S | N | N | H | S | Z | K | N | Q | A | E | D | N | V | T |
| O | T | C | T | U | U | R | X | L | T | Z | Z | H | W | O |
| L | A | N | J | R | B | X | S | S | M | I | L | E | L | T |
| U | S | O | G | T | O | V | I | O | I | U | J | P | Y | H |
| T | S | I | S | C | T | L | L | T | G | Y | B | L | X | K |
| I | U | T | V | A | R | B | E | P | A | T | I | E | N | T |
| O | M | S | R | T | M | Z | M | M | M | I | E | D | B | K |
| N | E | E | Y | N | I | T | P | Q | O | P | E | N | Z | O |
| J | H | U | H | O | Q | W | A | D | O | T | X | F | N | E |
| D | V | Q | D | C | U | G | T | C | N | X | I | P | E | J |
| D | E | K | U | E | N | X | H | I | H | P | N | O | B | V |
| P | K | S | X | Y | X | S | Y | V | Z | L | V | S | N | U |
| E | T | A | K | E | O | W | N | E | R | S | H | I | P | W |
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