Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | F | F | J | L | Z | Z | Z | O | Y | V | S | L | Z | R |
| D | N | X | A | F | G | M | U | N | E | T | R | Z | N | X |
| Z | D | E | P | H | Z | N | O | U | D | B | K | O | W | R |
| I | N | V | I | S | Y | I | X | F | N | Y | I | E | N | I |
| J | H | E | A | T | T | V | I | B | F | T | T | Y | O | J |
| T | E | K | T | U | A | D | J | E | O | H | C | T | I | K |
| T | M | M | L | S | J | P | S | M | Q | U | A | Q | T | L |
| F | U | O | T | M | I | K | E | G | E | V | T | N | S | J |
| X | S | M | I | L | E | L | J | B | Z | T | N | P | E | U |
| E | S | L | K | C | O | P | V | M | B | Q | O | M | U | Z |
| P | A | M | E | R | W | B | K | J | S | K | C | N | Q | P |
| A | T | U | T | D | Y | H | T | A | P | M | E | S | K | D |
| T | N | N | G | I | Z | Z | P | C | A | G | Y | F | S | C |
| F | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | D | O | N | T | P | A | N | I | C | J | Q | B | A | P |
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