Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Y | L | D | F | C | I | N | A | P | T | N | O | D | C |
| O | N | W | E | M | U | V | Y | N | Q | X | V | E | O | W |
| W | L | E | K | M | D | Y | H | E | D | O | S | N | N | A |
| O | G | P | I | J | Y | N | T | T | N | Z | T | E | T | C |
| M | L | S | O | T | A | S | A | S | T | R | T | K | A | N |
| C | T | I | Y | F | A | D | P | I | O | C | G | K | S | I |
| O | K | T | D | B | S | P | M | L | A | O | W | Z | S | V |
| T | A | K | E | O | W | N | E | R | S | H | I | P | U | E |
| L | F | D | M | D | B | M | V | B | C | M | U | Y | M | T |
| N | R | M | S | C | O | O | K | S | P | Z | I | Z | E | Q |
| J | S | K | L | T | Q | Y | P | V | N | L | L | L | U | J |
| F | E | L | I | T | R | Z | N | E | K | R | F | W | E | Z |
| L | P | O | R | W | Y | N | O | I | T | U | L | O | S | Y |
| A | N | V | K | T | T | C | A | T | N | O | C | E | Y | E |
| U | Q | W | A | S | K | Q | U | E | S | T | I | O | N | F |
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