Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | C | N |
| C | O | E | O | D | N | W | O | Y | D | S | G | P | N | V |
| L | Y | H | T | A | P | M | E | V | K | C | M | O | I | W |
| P | N | G | A | O | Y | C | C | Q | I | C | I | I | K | X |
| X | D | E | T | U | O | L | U | N | B | T | F | P | L | G |
| P | E | D | T | N | X | E | W | C | O | Y | D | X | D | E |
| K | L | J | T | S | S | B | I | M | Y | A | M | N | N | I |
| C | W | A | Z | T | I | N | E | Y | T | V | A | O | E | F |
| Q | C | E | I | O | A | L | P | P | E | R | I | Q | H | M |
| T | L | O | H | P | O | P | H | W | A | T | H | R | I | E |
| F | N | A | T | R | P | C | A | B | U | T | E | D | D | B |
| W | Q | N | T | G | M | C | L | L | B | K | I | U | N | N |
| M | O | N | C | A | N | E | O | N | K | N | C | E | C | Z |
| D | O | N | T | A | S | S | U | M | E | H | E | U | N | B |
| C | X | K | K | P | H | W | L | W | E | K | S | N | K | T |
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