Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | G | Q | P | V | U | I | J | I | Y | W | V | G | U | D |
| D | O | N | T | A | S | S | U | M | E | G | T | D | N | T |
| O | B | N | N | O | I | T | S | E | U | Q | K | S | A | G |
| N | E | C | T | T | U | W | O | G | S | C | I | K | H | H |
| T | P | Y | Z | R | U | H | E | V | W | L | E | W | P | R |
| P | A | W | E | Y | O | S | G | P | M | O | M | P | W | W |
| A | T | U | D | C | H | L | V | Q | W | G | P | O | X | J |
| N | I | X | Q | Y | O | S | E | N | F | G | A | N | E | M |
| I | E | Q | O | M | Z | N | E | M | C | A | T | F | K | C |
| C | N | H | U | I | F | R | T | Y | O | V | H | A | I | P |
| L | T | K | F | U | S | G | M | A | E | T | Y | H | W | A |
| Z | Q | N | X | H | H | M | N | O | C | H | I | T | V | M |
| F | U | J | I | L | J | D | I | O | I | T | P | O | S | K |
| C | Z | P | H | S | I | S | O | L | U | T | I | O | N | A |
| L | I | S | T | E | N | X | I | W | E | E | S | Q | J | M |
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