Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | T | B | M | Q | D | C | Y | V | E | O | H | E | H | T |
| S | N | S | B | T | I | H | F | U | Z | J | S | V | N | N |
| B | O | O | B | B | T | T | O | F | W | A | H | E | T | R |
| X | I | W | I | A | H | R | U | N | S | O | I | A | Z | G |
| Y | T | J | P | T | K | V | O | O | Q | T | K | S | T | T |
| F | S | M | W | M | O | I | V | Y | A | E | C | J | C | C |
| M | E | M | P | U | T | M | Z | P | O | Q | S | A | H | I |
| F | U | V | I | U | X | N | E | W | G | O | T | B | G | N |
| R | Q | O | L | L | S | B | N | L | K | N | L | R | W | A |
| V | K | O | Q | Q | E | E | I | Z | O | E | O | F | K | P |
| Z | S | U | D | L | R | S | W | C | I | R | O | N | R | T |
| X | A | F | A | S | T | K | E | S | B | V | T | X | L | N |
| T | T | S | H | E | G | Y | K | G | Y | O | B | N | J | O |
| K | E | I | N | E | E | M | U | S | S | A | T | N | O | D |
| E | P | M | G | R | U | K | H | P | H | G | D | K | F | C |
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