Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | R | Q | Y | T | V | R | A | C | V | O | Q | T | X | C |
| Y | K | O | N | C | E | M | U | S | S | A | T | N | O | D |
| G | U | I | I | A | M | I | J | M | U | V | R | N | K | I |
| F | E | J | M | T | P | A | J | I | C | Y | T | P | P | S |
| K | Y | X | R | N | A | L | K | L | B | R | D | S | O | O |
| G | D | N | U | O | T | W | X | E | O | L | F | V | V | L |
| Z | W | X | K | C | H | C | I | L | I | S | T | E | N | U |
| I | T | A | U | E | Y | B | E | P | A | T | I | E | N | T |
| B | T | T | K | Y | M | M | H | U | I | Y | S | N | M | I |
| A | T | A | K | E | O | W | N | E | R | S | H | I | P | O |
| S | R | M | Q | T | P | S | H | V | F | R | O | Z | P | N |
| P | N | Q | I | X | O | G | C | B | X | H | S | W | T | Y |
| F | V | O | A | S | K | Q | U | E | S | T | I | O | N | J |
| X | N | B | K | X | S | H | U | O | B | Q | Y | N | X | M |
| R | Z | C | I | N | A | P | T | N | O | D | V | H | C | I |
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