Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | L | A | S | K | Q | U | E | S | T | I | O | N | E | O |
| D | O | N | T | A | S | S | U | M | E | D | U | X | W | B |
| R | M | N | J | I | M | O | G | A | P | L | M | K | X | Q |
| Q | V | L | T | I | X | C | L | G | I | A | R | H | U | J |
| B | I | N | L | R | Z | J | Q | U | X | X | T | I | J | S |
| Z | A | E | H | L | O | P | V | V | T | G | O | H | O | K |
| A | N | E | T | S | I | L | A | P | N | I | L | G | Y | X |
| T | N | E | I | T | A | P | E | B | R | O | O | Y | S | Y |
| L | K | X | D | R | R | N | X | M | T | C | B | N | C | B |
| R | P | I | H | S | R | E | N | W | O | E | K | A | T | I |
| V | E | Y | E | C | O | N | T | A | C | T | P | E | W | E |
| T | F | F | M | C | L | G | P | P | V | J | I | T | W | R |
| D | H | O | T | U | Y | E | B | T | X | P | A | O | V | P |
| L | D | S | J | G | L | V | G | U | S | U | L | V | N | X |
| T | T | K | D | O | N | T | P | A | N | I | C | X | T | K |
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