Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | U | D | R | E | S | S | B | R | Y | Z | C | T | D | C |
| V | N | O | I | T | S | E | U | Q | K | S | A | R | O | S |
| S | O | L | U | T | I | O | N | Z | C | K | P | N | N | N |
| T | C | A | T | N | O | C | E | Y | E | P | T | M | T | J |
| Q | O | I | F | W | V | G | L | O | W | R | P | C | A | Z |
| A | A | F | E | U | O | O | W | N | O | E | U | C | S | M |
| O | N | G | L | S | C | N | B | L | K | M | I | D | S | X |
| V | D | N | I | A | E | L | E | G | I | N | E | A | U | I |
| F | E | T | M | R | J | M | P | M | A | S | G | T | M | L |
| Z | H | O | S | I | O | G | A | P | P | J | T | X | E | X |
| N | D | H | X | T | G | Q | T | K | D | A | E | E | I | H |
| J | I | P | I | W | D | N | I | H | K | V | T | R | N | R |
| P | P | O | D | J | O | H | E | K | V | U | W | H | M | M |
| Z | N | S | O | D | G | U | N | I | I | D | E | D | Y | M |
| G | I | Q | V | U | Q | Z | T | J | P | D | N | K | L | V |
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