Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | B | E | B | C | E | O | R | S | X | H | M | B | W | C |
| U | U | H | O | J | E | M | U | S | S | A | T | N | O | D |
| S | P | N | O | I | T | U | L | O | S | J | A | N | E | O |
| N | K | M | J | R | Z | F | N | V | A | S | T | U | O | N |
| X | T | T | R | B | Q | Y | K | V | F | R | G | N | W | T |
| B | R | Q | E | G | J | F | M | S | O | Q | O | P | T | P |
| U | M | S | N | E | T | S | I | L | G | I | A | C | N | A |
| T | N | E | I | T | A | P | E | B | T | O | A | Q | H | N |
| V | A | F | D | A | Z | M | C | S | Q | T | T | Y | D | I |
| Y | T | O | E | V | O | J | E | X | N | J | I | T | A | C |
| N | U | A | L | T | N | U | P | O | P | E | O | L | E | D |
| W | V | M | I | H | Q | V | C | R | I | X | M | A | T | E |
| F | Y | O | M | K | W | E | M | P | A | T | H | Y | T | B |
| X | N | Q | S | B | Y | L | K | U | R | D | K | O | A | A |
| Z | T | A | K | E | O | W | N | E | R | S | H | I | P | C |
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