Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Y | N | U | A | Z |
| B | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| J | N | N | G | S | E | Y | O | P | B | I | A | U | T | O |
| W | T | Q | T | L | K | Q | E | M | P | A | T | H | Y | V |
| Z | A | E | I | R | L | Q | Z | C | R | V | V | J | G | H |
| Y | S | M | S | N | O | I | U | X | O | Q | D | R | T | G |
| G | S | U | O | K | C | L | B | E | T | N | G | C | X | D |
| B | U | T | L | R | J | I | E | H | S | B | T | R | V | Q |
| T | M | T | U | B | X | S | P | M | E | T | K | A | C | K |
| V | E | P | T | V | F | T | A | D | O | C | I | A | C | E |
| L | C | K | I | M | J | E | T | W | Q | T | O | O | K | T |
| E | I | X | O | N | E | N | I | S | O | C | I | I | N | H |
| K | A | Q | N | H | H | F | E | A | R | R | U | O | C | T |
| Y | V | S | N | B | J | Y | N | X | A | N | S | S | N | P |
| I | G | U | C | I | V | D | T | F | A | G | T | M | P | C |
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