Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | J | M | G | P | J | N | T | I | A | L | I | E | C | T |
| Y | N | M | D | H | C | S | N | E | F | I | Y | F | Y | M |
| E | T | O | P | S | B | O | E | C | I | M | R | H | N | M |
| C | U | Z | I | O | O | I | I | Y | P | M | T | M | O | A |
| O | V | V | H | T | C | T | T | W | W | A | K | F | I | V |
| N | U | F | S | D | O | M | A | B | P | R | Y | F | T | C |
| T | X | O | R | O | O | M | P | M | F | O | J | X | S | I |
| A | S | D | E | C | L | T | E | C | E | Y | O | J | E | N |
| C | H | F | N | A | I | U | B | L | O | L | H | E | U | A |
| T | E | X | W | Y | S | F | T | X | O | G | I | U | Q | P |
| A | L | D | O | R | T | Z | V | I | E | R | V | M | K | T |
| U | X | Z | E | G | E | X | E | B | O | A | T | P | S | N |
| T | A | K | K | M | N | K | R | C | E | N | V | N | A | O |
| D | P | U | A | M | E | M | U | S | S | A | T | N | O | D |
| F | E | H | T | W | W | B | Y | P | Z | B | Q | B | H | C |
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