Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | F | I | J | X | G | Q | B | O | S | A | Q | P | D | S |
| D | O | N | T | A | S | S | U | M | E | D | V | Y | K | O |
| P | U | N | D | S | R | F | W | R | K | A | A | A | K | L |
| K | I | C | T | E | M | P | A | T | H | Y | B | Y | Y | U |
| P | I | H | S | R | E | N | W | O | E | K | A | T | W | T |
| C | Z | Y | C | W | O | X | X | Y | E | S | V | J | Y | I |
| K | N | E | T | S | I | L | E | B | K | B | M | W | J | O |
| W | S | B | O | H | S | C | E | Q | T | S | P | I | Z | N |
| Y | J | J | Q | Z | O | P | U | M | G | B | U | X | L | G |
| W | Q | K | D | N | A | E | J | B | O | F | T | P | I | E |
| R | I | Q | T | T | S | O | D | T | B | T | B | I | E | F |
| R | Q | A | I | T | W | L | N | J | Z | P | I | Y | G | D |
| B | C | E | I | C | I | X | Q | Y | P | A | T | O | A | Q |
| T | N | O | D | O | N | T | P | A | N | I | C | E | N | K |
| T | N | X | O | V | G | X | D | N | W | G | K | B | W | C |
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