Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | S | F | P | Y | P | J | T | O | S | A | A | D | N | I |
| A | N | M | P | N | M | K | N | F | O | Y | K | U | P | M |
| M | D | O | K | C | X | Q | E | L | L | H | B | V | W | G |
| L | N | Z | I | L | T | R | I | N | U | Y | V | V | G | A |
| T | F | O | L | T | Y | M | T | E | T | H | F | S | S | Z |
| Y | C | Z | I | N | O | S | A | T | I | U | O | O | E | N |
| Z | J | A | I | T | L | M | P | S | O | F | I | U | M | M |
| G | L | C | T | H | S | D | E | I | N | B | D | Y | U | E |
| U | U | U | E | N | D | E | B | L | E | L | I | M | S | H |
| S | I | M | F | P | O | R | U | T | O | K | N | H | S | W |
| N | U | A | P | S | A | C | B | Q | Z | R | Y | H | A | G |
| X | Y | H | T | A | P | M | E | T | K | T | T | E | T | F |
| K | L | K | T | E | S | A | E | Y | M | S | D | N | N | X |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | A |
| F | W | X | N | J | C | I | N | A | P | T | N | O | D | C |
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