Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | O | L | N | D | M | K | T | L | Z | S | W | M | G | M |
| X | N | C | M | F | S | S | N | Z | U | O | D | A | R | Q |
| S | T | O | X | F | L | T | E | B | Q | L | C | A | H | X |
| C | A | N | I | T | W | D | I | N | O | U | P | Q | T | Z |
| F | K | S | C | T | C | Q | T | E | G | T | K | C | M | Z |
| P | E | S | K | F | O | E | A | T | W | I | K | Z | E | K |
| E | O | Y | Y | Q | U | M | P | S | S | O | H | U | M | B |
| W | W | E | E | S | U | Q | E | I | W | N | Z | W | U | W |
| O | N | K | M | C | L | E | B | L | E | L | I | M | S | R |
| G | E | I | P | P | O | W | S | K | O | R | C | L | S | O |
| Y | R | K | A | G | I | N | W | T | N | R | Q | G | A | A |
| O | S | V | T | I | O | V | T | T | I | N | T | F | T | F |
| N | H | Q | H | T | D | X | O | A | J | O | U | N | N | O |
| A | I | B | Y | Y | T | A | Y | M | C | J | N | R | O | S |
| D | P | N | I | D | C | I | N | A | P | T | N | O | D | C |
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