Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | A | K | A | G | W | F | J | S | Q | H | R | T | O | C |
| U | L | A | N | P | E | M | U | S | S | A | T | N | O | D |
| Y | T | U | U | E | D | Y | Y | M | L | R | L | N | A | O |
| W | W | A | Y | O | T | U | E | H | J | U | T | P | L | N |
| V | O | S | K | X | I | S | J | C | B | R | K | U | W | T |
| R | P | K | G | E | I | X | I | N | O | X | M | K | B | P |
| A | I | Q | S | K | O | B | U | L | K | N | L | X | E | A |
| B | Q | U | A | M | B | W | E | M | P | A | T | H | Y | N |
| C | A | E | D | J | D | M | N | P | R | A | U | A | N | I |
| M | A | S | V | M | O | W | J | E | A | K | N | L | C | C |
| S | G | T | Y | T | V | L | K | V | R | T | X | J | G | T |
| S | Y | I | I | P | Y | E | L | I | M | S | I | H | Y | C |
| D | R | O | S | O | L | U | T | I | O | N | H | E | V | S |
| C | N | N | I | C | Z | B | B | B | R | Q | C | I | N | D |
| Q | I | G | R | D | J | C | H | W | T | B | K | A | P | T |
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