Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | C | P | E | I | K | L | O | V | Q | E | F | N | C |
| Q | N | C | N | K | E | M | U | S | S | A | T | N | O | D |
| Z | M | E | O | E | G | L | O | M | X | T | L | N | O | T |
| K | P | L | I | N | T | L | C | I | U | T | T | N | X | A |
| V | P | E | Z | T | U | S | L | L | T | R | T | U | S | K |
| R | D | Z | A | T | A | D | I | E | O | P | F | K | A | E |
| U | L | Z | I | U | S | P | E | L | A | R | Q | V | Y | O |
| Z | C | O | O | V | V | E | E | N | U | U | E | E | I | W |
| L | N | Q | J | V | D | M | I | B | E | N | C | M | M | N |
| B | X | P | J | Z | O | C | N | S | N | O | G | P | H | E |
| K | K | L | M | T | I | S | T | N | N | O | S | A | Q | R |
| S | K | H | I | V | X | I | Q | T | I | J | G | T | V | S |
| O | N | O | H | J | O | Z | A | L | P | B | F | H | P | H |
| Z | N | H | B | N | Z | C | W | K | M | F | Q | Y | X | I |
| T | N | D | Z | A | T | Q | U | T | W | U | Y | J | F | P |
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