Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | M | O | R | J | R | T | D | K | C | Z | H | C | N | G |
| Q | U | T | C | Y | V | T | J | V | M | W | E | S | N | M |
| N | M | Z | A | S | K | Q | U | E | S | T | I | O | N | Z |
| K | N | Y | P | K | R | T | K | O | K | L | I | L | A | R |
| O | I | E | Y | M | E | U | U | D | Z | T | M | U | O | T |
| B | E | S | T | G | O | O | H | B | O | X | N | T | L | F |
| O | M | Y | N | S | M | B | W | M | Z | T | E | I | C | Q |
| G | U | I | E | S | I | R | E | N | T | J | L | O | A | H |
| E | S | O | B | C | F | L | M | P | E | F | I | N | A | Z |
| P | S | F | A | Z | O | O | P | O | A | R | M | N | E | K |
| I | A | V | F | R | T | N | A | W | M | T | S | F | J | C |
| F | T | J | T | Z | E | S | T | D | F | Z | I | H | I | G |
| O | N | N | B | C | Q | Y | H | A | U | W | K | E | I | N |
| V | O | B | H | V | R | F | Y | O | C | A | D | D | N | P |
| C | D | O | N | T | P | A | N | I | C | T | P | N | T | T |
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