Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | N | Q | S | D | Y | C | T | A | Y | T | Y | F | C | B |
| T | N | Y | I | A | Y | M | A | Y | F | E | N | Z | U | Q |
| P | I | O | S | H | Q | T | K | W | V | P | O | A | E | T |
| Q | R | F | I | W | A | Q | E | K | K | V | I | S | V | C |
| W | K | Q | W | T | H | C | O | F | C | D | T | K | J | A |
| Y | H | M | F | P | O | V | W | T | N | L | U | Q | E | T |
| H | R | N | U | F | R | M | N | B | I | Z | L | U | M | N |
| K | Y | H | T | A | P | M | E | Q | D | M | O | E | U | O |
| F | W | Y | B | Z | W | P | R | L | K | W | S | S | S | C |
| M | J | Y | D | K | A | H | S | I | O | J | V | T | S | E |
| M | J | B | P | T | F | M | H | S | W | R | R | I | A | Y |
| L | Q | N | I | C | I | L | I | T | F | J | T | O | T | E |
| S | X | E | T | L | U | J | P | E | Y | Z | A | N | N | N |
| V | N | D | E | C | G | Z | V | N | Q | T | Y | O | O | W |
| T | W | C | C | B | C | I | N | A | P | T | N | O | D | C |
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