Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | Z | A | E | F | C | I | N | A | P | T | N | O | D | C |
| H | K | S | O | L | U | T | I | O | N | V | Y | C | O | M |
| H | T | M | C | W | I | N | J | Y | S | A | V | N | N | C |
| V | O | G | U | C | E | V | X | S | U | R | T | P | T | G |
| Z | N | M | N | E | L | G | Y | D | C | R | C | N | A | X |
| H | K | T | H | O | F | W | G | X | O | Q | Z | D | S | M |
| U | V | S | C | P | I | B | C | L | Y | R | B | P | S | E |
| X | E | U | S | A | F | T | E | U | I | H | B | G | U | G |
| P | Y | I | H | M | T | M | S | P | D | S | H | F | M | I |
| G | Q | H | C | R | O | N | K | E | A | J | T | L | E | P |
| X | E | Z | T | T | C | L | O | F | U | T | Z | E | O | L |
| X | Q | L | I | A | I | X | G | C | V | Q | I | M | N | G |
| B | P | O | I | G | P | M | E | Q | E | I | K | E | J | T |
| D | N | S | B | M | E | M | U | S | I | Y | I | S | N | X |
| S | B | P | I | H | S | R | E | N | W | O | E | K | A | T |
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