Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | F | Z | U | T | C | A | T | N | O | C | E | Y | E | K |
| T | N | V | J | L | I | S | T | E | N | E | Y | F | N | O |
| X | O | E | C | S | O | L | U | T | I | O | N | O | P | L |
| V | I | M | I | Q | S | G | P | O | E | R | I | O | Y | M |
| A | T | Q | I | T | V | G | K | U | C | T | D | J | U | O |
| C | S | N | J | V | A | G | T | R | O | Q | E | Y | L | M |
| I | E | K | K | X | V | P | C | M | W | E | C | M | H | E |
| N | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| A | Q | H | B | F | Q | L | R | B | O | Z | M | I | M | K |
| P | K | F | I | D | O | B | M | Y | E | F | P | X | H | L |
| T | S | E | S | R | U | W | Z | L | B | L | A | O | H | R |
| N | A | N | T | P | Z | C | I | A | V | X | T | I | F | M |
| O | A | N | V | H | Z | M | J | Y | E | B | H | J | D | Y |
| D | O | N | T | A | S | S | U | M | E | C | Y | O | C | M |
| C | A | Y | G | D | M | S | S | H | G | P | Y | G | Q | N |
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