Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | W | B | C | T | U | Q | Q | B | I | X | P | P | P | A |
| U | N | U | N | S | C | K | A | N | G | Q | Y | U | I | U |
| G | F | O | R | O | H | A | L | C | P | V | H | E | H | Z |
| F | D | O | I | V | I | S | T | I | U | T | T | X | S | C |
| K | X | R | U | T | X | T | F | N | N | G | A | L | R | D |
| L | S | S | T | X | O | T | S | L | O | W | P | R | E | C |
| P | L | D | W | S | U | M | W | E | S | C | M | V | N | I |
| T | N | E | I | T | A | P | E | B | U | H | E | M | W | N |
| T | M | B | N | E | T | S | I | L | B | Q | I | Y | O | A |
| I | R | I | S | O | L | U | T | I | O | N | K | E | E | P |
| N | A | X | L | E | W | G | A | O | T | R | L | S | K | T |
| V | C | G | O | U | I | C | N | C | Z | I | T | Z | A | N |
| Z | Q | M | Z | Y | F | G | R | V | M | U | V | N | T | O |
| A | V | F | S | X | E | M | U | S | S | A | T | N | O | D |
| Y | P | M | M | K | C | A | A | D | L | N | G | H | S | C |
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